1)    What is your rating of CTDI’s On-Time Delivery Performance for Repaired equipment?
EXCELLENT
GOOD
ACCEPTABLE
UNACCEPTABLE - PLEASE PROVIDE COMMENTS
NOT APPLICABLE / NO FIRST-HAND KNOWLEDGE
Comments:

2)    What is your rating on the Quality of Deliveries – Example: Repaired equipment received with appropriate packaging, labeling, paperwork?
EXCELLENT
GOOD
ACCEPTABLE
UNACCEPTABLE - PLEASE PROVIDE COMMENTS
NOT APPLICABLE / NO FIRST-HAND KNOWLEDGE
Comments:

3)    What is your rating of Repaired Equipment Invoicing Timeliness / Accuracy?
EXCELLENT
GOOD
ACCEPTABLE
UNACCEPTABLE - PLEASE PROVIDE COMMENTS
NOT APPLICABLE / NO FIRST-HAND KNOWLEDGE
Comments:

4)    What is your rating of the level of Customer Service CTDI has provided to you in areas of addressing your service needs and responding in a receptive, professional manner?
EXCELLENT
GOOD
ACCEPTABLE
UNACCEPTABLE - PLEASE PROVIDE COMMENTS
NOT APPLICABLE / NO FIRST-HAND KNOWLEDGE
Comments:

5)    What is your rating of the Value of CTDI’s Repair Service versus what you have seen from other repair companies?
EXCELLENT
GOOD
ACCEPTABLE
UNACCEPTABLE - PLEASE PROVIDE COMMENTS
NOT APPLICABLE / NO FIRST-HAND KNOWLEDGE
Comments:

6)    What is your OVERALL rating of the Repair Service CTDI currently provides to you?
EXCELLENT
GOOD
ACCEPTABLE
UNACCEPTABLE - PLEASE PROVIDE COMMENTS
NOT APPLICABLE / NO FIRST-HAND KNOWLEDGE
Comments:

7) Would you buy from CTDI again for this type of service?
YES
UNDECIDED
NO – PLEASE PROVIDE COMMENTS
NOT APPLICABLE / NO FIRST-HAND KNOWLEDGE
Comments:

8) Would you recommend CTDI to others seeking similar service?
YES
UNDECIDED
NO – PLEASE PROVIDE COMMENTS
NOT APPLICABLE / NO FIRST-HAND KNOWLEDGE
Comments: